Have a question with your Instant Shelter? You’ve come to the right place. Here are some of the most common questions we get at E-Z UP, and if you still have questions contact us anytime.
Care & Maintenance
Shipping and Delivery
After your order has shipped you will receive a confirmation email with a tracking number. You can also find shipping information by logging in to your account here. If you still have questions regarding the status of your order please contact our Customer Service team.
- FedEx does not deliver on weekends or holidays.
- In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
- To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Service to place the orders for you.
- E-Z UP reserves the right to hold any order for suspected fraud.
|Shipping Method||Estimated Delivery|
|Ground||2-5 business days once shipped|
|2nd Day||2 business days once shipped|
|Standard Overnight||1 business day once shipped|
|Priority Overnight||1 business day once shipped|
|First Overnight||1 business day once shipped|