Industrial Sales Support Specialist

The Job

Want to be with a leader?? Join the team at E-Z UP®, the world leader in the Instant Shelter® industry for over 30 years.  We are THE premier shelter brand with the best quality shelter products & accessories and service in the business.

E-Z UP, known as the #1 Best Selling Instant Shelter in the World™, seeks a dynamic person to fill the role of IND/GOV Sales Support Specialist. E-Z UP® has always set itself apart from other canopy makers with their innovative & highest quality products.  E-Z UP® created the original Instant Shelter® in 1983 and is known worldwide as the market leader and innovator.  E-Z UP desires to find a IND/GOV Sales Support Specialist to be a key contributor in assuring our products meet or exceed our customers’ expectations.

The Role

As the IND/GOV Sales Support Specialist you will provide support to Department General Manager, Department Operations Manager, Account Managers and our network of Authorized Distributors of E-Z UP product.  The ideal candidate is an experienced professional with knowledge of sales and customer service best practices.   We expected you to perform well in a team environment, have exceptional people skills and be goal oriented.  This individual will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.   Ultimately, you should be able to contribute to creating and maintaining good customer relationships ensuring new and existing customers have smooth sales transactions. 


The following responsibilities/functions have been provided as examples of the types of work most likely associated with this position.  Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employee can perform the essential functions of the job

  • Support Dept. Manager and Account Managers by processing quotes, orders and assisting customers via phone and email.
  • Update, revise and follow up on Quotes, Orders, Customer Accounts in internal systems
  • Work with different departments to ensure orders are produced and shipped within appropriate timeframes
  • Respond to new sales leads, inbound calls and e-mails from new and existing customers in a timely manner
  • Provide troubleshooting assistance for customers with warranty or order issues


  • Excellent interpersonal, communication and teamworking skills.
  • Good organizational and time management skills.
  • 3+ years customer service/sales experience required
  • Good PC skills including knowledge of MS Word, MS Excel, Outlook or similar e-mail program.
  • experience


Ability to read, analyze, and interpret general business correspondence and documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence and speak effectively and present information.  Respond to questions from groups of managers, customers, clients, vendors, and employees of organization.


Ability to add, subtract, multiply, and divide in all units of measure.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Knowledge of basic office equipment and personal computers. Familiarity with software programs such as Microsoft Office to include: Word, Excel, PowerPoint, and Microsoft Outlook. Must be able to effectively and efficiently utilize multiple Internet search windows. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by the Company.

Physical Requirements/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.  Reasonable accommodations(s) may be made to enable individuals with disabilities to perform the essential functions.

  • Regular and predictable attendance.
  • Ability to effectively communicate with others (verbally and in writing).
  • Ability to work in a fast paced and consistently busy environment.
  • Drug Free environment.
  • Business casual work environment.

The Benefits

  • Medical, dental, vision & supplemental benefits provided after eligibility period
  • 401(k) Plan
  • Paid vacation, sick and holiday hours
  • Fast paced, business casual work environment
  • Drug Free environment

At E-Z UP, we are fully committed to Equal Employment Opportunity and providing an environment of mutual respect to all applicants and teammates.  Each qualified applicant and employee is recruited, employed, and evaluated without regard to any characteristic protected by law, such as race, color, religious creed, sex, sexual orientation, gender identity or expression, national origin or ancestry, age, physical disability, mental disability, medical condition, genetic information, marital status, gender, or status as military or veteran status.  Equal employment opportunities are provided to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, demotion, transfer, discipline and termination. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. 

Job Location

 Norco, CA


Qualified candidates submit resume to  Southern California candidates only as relocation assistance is not available.  We will contact only the most qualified candidates.