Customer Service Representative

The Job

Want to be with a leader?? Join the team at E-Z UP®, the world leader in the Instant Shelter® industry for over 30 years. We are THE premier shelter brand with the best quality shelter products & accessories and service in the business. E-Z UP®, known as the #1 Best Selling Instant Shelter in the World™, seeks a dynamic person to fill the role of Customer Experience Representative. E-Z UP® has always set itself apart from other canopy makers with their innovative & highest quality products. E-Z UP® created the original Instant Shelter® in 1983 and is known worldwide as the market leader and innovator. E-Z UP desires to find an outstanding Customer Experience Representative to be a key contributor in assuring our products meet or exceed our customers’ expectations.

The Role

The CER focuses on providing exceptional sales and service to a variety of customers by building relationships, recommending products, assisting with custom designs, and closing sales to ensure a smooth sales process. The ideal applicant provides complete and appropriate solutions in order to secure customers for life. You must be comfortable working inbound and outbound leads, sending professional emails, generating interest, qualifying leads and closing sales. The successful candidate is focused on providing an exceptional customer experience from both a sales and service perspective.

Reports to: Ecommerce Sales & Service Manager

RESPONSIBILITIES AND DUTIES

  • Answer inbound calls, e-mails, chats and web leads
  • Source new sales opportunities through inbound lead follow-up, outbound calls and emails
  • Educate customers on product options and make recommendations based on needs and budget
  • Prepare product quotes and renditions for customer
  • Close sales, secure payment and achieve monthly/quarterly individual and team quotas
  • Prepare all paperwork necessary for order completeness
  • Manage customer opportunity pipeline
  • Diligently record all sales activities and necessary follow-up in CRM system
  • Stay up-to-date with new products and related features
  • Create and process RMAs and call tags
  • Review and process Warranty claims
  • Create drop ships for orders
  • Perform account maintenance activities
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
  • Suggest sales process improvements
  • Performs other duties as required

QUALIFICATIONS

  • College degree and/or recent sales or customer service experience
  • Passion for the Customer first and providing exceptional service
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Skill in speaking with a pleasant voice and retaining composure
  • Strong written and verbal communication skills
  • Experience with CRM systems, specifically use of system to record sales activities and schedule follow up tasks
  • Experience with Microsoft Outlook, Word & Excel
  • Excellent organization skills
  • Diligent and timely

DESIRED ATTRIBUTES

  • Excellent interpersonal and communication skills
  • Pro-active attitude
  • Team player with ability to work with all levels of management
  • Ability to operate in a high volume
  • Excellent customer service skills

PERSONAL QUALITIES

  • Maturity
  • Good work habits
  • Sound judgment
  • Pleasant and friendly demeanor
  • Willingness and ability to work under pressure and deadlines

The Benefits

  • Opportunity for growth!
  • Access to affordable medical, dental, vision and supplemental benefits after eligibility period, at a shared cost between E-Z UP and employee
  • Participation in company sponsored 401(k) Plan
  • Paid vacation, sick and holiday hours
  • Fast paced, business casual work environment
  • Drug Free environment

Job Location

Norco, California

Contact

Qualified candidates submit resume with salary history to Human Resources. Southern California candidates only please, as relocation assistance is not available. We will contact only the most qualified candidates.