Customer Experience Representative (Parts & Warranty)

The Job

Want to be with a leader?? Join the team at E-Z UP®, the world leader in the Instant Shelter® industry for over 30 years.  We are THE premier shelter brand with the best quality shelter products & accessories and service in the business. 

E-Z UP®, known as the #1 Best Selling Instant Shelter in the World™, seeks a dynamic person to fill the role of Customer Experience Representative (Parts & Warranty).  E-Z UP® has always set itself apart from other canopy makers with their innovative & highest quality products.  E-Z UP® created the original Instant Shelter® in 1983 and is known worldwide as the market leader and innovator.  E-Z UP desires to find an outstanding Customer Experience Representative to be a key contributor in assuring our products meet or exceed our customers’ expectations. 


The Role

As a Customer Experience Representative (Parts & Warranty), you will be responsible for creating and maintaining good customer relationships ensuring new and existing customers have smooth sales transactions. The ideal candidate is an experienced professional with knowledge of sales and customer service best practices.   We expect you to perform well in a team environment, have exceptional people skills and be goal oriented. Much of this contact will be by phone in conjunction with e-mail.


Here’s what a typical day might look like. Other duties may be assigned.

  • Answer inbound calls, e-mails, chats and web leads
  • Source new sales opportunities through inbound lead follow-up and outbound calls and emails
  • Educate customers on product options and make recommendations based on needs and budget
  • Prepare product quotes for customer
  • Close sales, secure payment and achieve monthly/quarterly quotas
  • Prepare all paperwork necessary for order completeness.
  • Diligently record all sales activities and necessary follow-up in CRM system
  • Stay up-to-date with new product and feature launches
  • Create and process RMAs and call tags
  • Review and process Warranty claims
  • Perform account maintenance activities
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
  • Suggest sales process improvements
  • Performs other duties as required


You may be a fit for this position if you:

  • Are comfortable working in a call center.
  • Have strong written and verbal communication skills.
  • Are diligent and timely.
  • Have a proven persuasion and negotiation skills.


Required education/skills/experience:

  • College degree with recent sales and/or customer service experience.
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Skill in speaking with a pleasant voice and retaining composure.
  • Experience with CRM systems; specifically use of system to record sales activities and schedule follow up tasks
  • Experience with Microsoft Outlook, Word & Excel.
  • Excellent organization skills.


Physical Requirements/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.  Reasonable accommodations(s) may be made to enable individuals with disabilities to perform the essential functions.

  • Regular and predictable attendance.
  • Flexibility to work overtime when required and on short notice.
  • Ability to effectively communicate with others (verbally and in writing).
  • Ability to work in a fast paced and consistently busy environment.
  • Ability to avoid distractions and stay focused working effectively in a cubicle environment.
  • Drug Free environment.
  • Business casual work environment.
  • Occasional light lifting.


The Benefits

  • Medical, dental, vision & supplemental benefits provided after eligibility period
  • 401(k) Plan
  • Paid vacation, sick and holiday hours
  • Access to training programs and tools to ensure your success


At E-Z UP, we are fully committed to Equal Employment Opportunity and providing an environment of mutual respect to all applicants and teammates.  Each qualified applicant and employee is recruited, employed, and evaluated without regard to any characteristic protected by law, such as race, color, religious creed, sex, sexual orientation, gender identity or expression, national origin or ancestry, age, physical disability, mental disability, medical condition, genetic information, marital status, gender, or status as military or veteran status.  Equal employment opportunities are provided to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, demotion, transfer, discipline and termination. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. 


Job Location:

Norco, CA


Qualified candidates submit resume to  Southern California candidates only as relocation assistance is not available.  We will contact only the most qualified candidates.